Important information about our new Athlelas Insights system for billing
Here are the top benefits of this more transparent and straight-forward system:
- A clear new design for our statements that is easier to understand
- A secure user-friendly patient portal
- Your billing statements will be emailed directly to you
Here more detailed information on the Smart Pay and Athleles system:
Greetings from Life Medical and Minnesota Medical & Rehabilitative Services LLC!
Our ongoing dedication to your health and well-being includes maintaining clear communication about any changes that may impact your interaction with us.
We are excited to announce that we have updated our Revenue Cycle Management (RCM) system to a new platform called Athelas Insights.
This enhancement is part of our ongoing efforts to streamline our administrative and billing processes and improve your experience with us.
What does this mean for you?
As of March 2024, we started using the Athelas Insights system for billing. You may notice some changes as a result:
- Patient statements: The design of your patient statement will change. Our new system generates a different layout, you will always see our logo and name. Although the phrase ‘Powered by Athelas’ will also appear in the statement, this statement is still from us.
PLEASE NOTE: On approximately February 22, 2024, a serious event regarding Change Healthcare (a major claims processor) has resulted in significant processing delays of insurance claims. Due to this unforeseen circumstance, there were delays in providing accurate statements reflecting your financial responsibility. For any questions, please do not hesitate to reach out to our Billing Department at (952)-933-8900 or email us at billing.questions@lifemedical.us.
- Online Payments: If you pay your bills online, you will now be directed to a new secure payment portal. We will provide the link to this portal in your statement and via a text message sent from +1 (833) 946-2331. An example of a text message from us would look like:“Hi [Your Name], you have a payment request from Life Medical. Please click the link below to view payment options through Athelas Insights SmartPay: https://onboarding.athelas.com/patient_pay?site_id=430If you do not want to receive further text messages from us reply “OPTOUT”
- Email Communication: Your billing statements will be emailed from noreply@athelas.com.
Please add this email to your trusted contacts to ensure receipt of all statements. - Payment History: Please note that any outstanding balance for dates of service prior to March 2024 is still due and will be presented in a separate statement from our previous system.
Please rest assured that these changes are aimed at enhancing our services and making the billing process more transparent and straightforward for you. Our team has been trained and is ready to help you navigate these changes.
We appreciate your understanding and cooperation during this transition. If you have any questions, please do not hesitate to contact our office at 952-933-8900 or reach out to us at info@lifemedical.us